Refund Policy

Returns and Refunds

You have 30 days from delivery to return a piece. Once you have requested a return, the piece needs to reach us within 30 days, in the same condition and packaging in which it arrived. The cost of returning it, including shipping and any customs charges, is paid by the customer. Write to support@seembols.com and we will send you the return address.

Once the piece reaches us, we inspect it and email you to confirm. The full purchase amount is then refunded to your original payment method.

Exchanges

Every piece is made to order, so we do not swap one design for another. You can return the piece within 30 days and order the design you prefer.

Gift Cards

An unused gift card can be refunded within 14 days of purchase. Once any part of the balance has been used, the gift card cannot be refunded.

Damaged on Arrival

If a piece arrives damaged, send detailed photographs of the damage to support@seembols.com and we will produce a replacement and ship it at no charge. The damaged piece does not need to be returned.

Order Cancellation

You can cancel an order within 1 hour of placing it. After that your piece has already gone into production, so we cannot stop it.

Your Rights

Customers in the European Union and the United Kingdom have a legal right to cancel an online order within 14 days of delivery. The 30-day window above includes that right and extends it. This policy does not limit any rights you have under consumer protection law, including rights for goods that are defective or not as described.