Shipping & Returns
Shipping
Shipping Costs
Shipping is free to the United States, Canada, the United Kingdom, the European Union, Switzerland and Norway. Cyprus and Malta are the two exceptions. We ship everywhere else as well, at a rate calculated by destination at checkout.
Orders ship with FedEx, DHL, UPS or DPD, with tracking on every order. We cannot deliver to P.O. boxes.
Delivery Times
Every piece is printed and stretched after you order it, so nothing is sent from stock. Production takes 3 to 6 business days, followed by transit:
- US, Canada, UK and EU: 3 to 5 business days
- Rest of the world: 4 to 7 business days
Most orders arrive within 10 days. From November to January, production and delivery can take a few days longer, and a carrier delay can occasionally add a day or two at any time of year.
Customs and Import Duties
Orders delivered within the European Union carry no customs or import charges. Outside the EU, the price and shipping cost do not include customs duties or local taxes. These are collected by the carrier on delivery, and your local customs office can tell you what applies before you order.
Order Tracking
You will receive an email confirming your order as soon as it is placed, and a second email with a tracking link once it ships. You can follow it at any time on our Order Tracking page with your order number or tracking code.
If the tracking email has not arrived or the tracking has not updated, write to support@seembols.com with the name or email address on the order and we will look into it.
Packaging
Every canvas is wrapped in bubble wrap and shipped in a sturdy cardboard box. Framed pieces also get a protective cardboard sheet and foam corners. Each piece arrives fully assembled, with the hanging hardware already fitted.
Returns
Returns and Refunds
You have 30 days from delivery to return a piece. Once you have requested a return, the piece needs to reach us within 30 days, in the same condition and packaging in which it arrived. The cost of returning it, including shipping and any customs charges, is paid by the customer. Write to support@seembols.com and we will send you the return address.
Once the piece reaches us, we inspect it and email you to confirm. The full purchase amount is then refunded to your original payment method.
Exchanges
Every piece is made to order, so we do not swap one design for another. You can return the piece within 30 days and order the design you prefer.
Gift Cards
An unused gift card can be refunded within 14 days of purchase. Once any part of the balance has been used, the gift card cannot be refunded.
Damaged on Arrival
If a piece arrives damaged, send detailed photographs of the damage to support@seembols.com and we will produce a replacement and ship it at no charge. The damaged piece does not need to be returned.
Order Cancellation
You can cancel an order within 1 hour of placing it. After that your piece has already gone into production, so we cannot stop it.
Your Rights
Customers in the European Union and the United Kingdom have a legal right to cancel an online order within 14 days of delivery. The 30-day window above includes that right and extends it. This policy does not limit any rights you have under consumer protection law, including rights for goods that are defective or not as described.