FAQs

Orders and Delivery

How long will my order take to arrive?

Each piece is printed and stretched after you order it, which takes 3 to 6 business days. Transit then takes 3 to 5 business days to the US, Canada, the UK and the EU, and 4 to 7 business days elsewhere. Most orders arrive within 10 days, and from November to January it can take a few days longer.

What does shipping cost?

Shipping is free to the United States, Canada, the United Kingdom, the European Union, Switzerland and Norway. Cyprus and Malta are the two exceptions. We ship everywhere else as well, at a rate calculated by destination at checkout.

Which carriers do you use?

Orders ship with FedEx, DHL, UPS or DPD, with tracking on every order. We cannot deliver to P.O. boxes.

How do I track my order?

As soon as your order ships, we email you a tracking link. You can also follow it on our Order Tracking page with your order number or tracking code. If the email has not arrived, write to support@seembols.com with the name or email address on the order.

Will I pay customs or import duties?

Orders delivered within the European Union carry no customs or import charges. Outside the EU, any duties and local taxes are not included in the price and are collected by the carrier on delivery.

How is my piece packed?

Every canvas is wrapped in bubble wrap and shipped in a sturdy cardboard box. Framed pieces also get a protective cardboard sheet and foam corners.

Returns and Changes

How long do I have to decide?

You have 30 days from delivery to send a piece back. Once you have requested a return, the piece needs to reach us within 30 days, in the condition and packaging it arrived in. Return shipping is paid by the customer, and the full purchase amount is refunded once the piece reaches us. Write to support@seembols.com for the return address.

How do exchanges work?

Every piece is made to order, so we do not swap one design for another. You can return the piece within 30 days and order the design you prefer.

How long do I have to cancel or change an order?

One hour from placing it. After that your piece has already gone into production, so the order can no longer be changed or canceled.

What happens if a piece arrives damaged?

Send photographs of the damage to support@seembols.com and we will produce a replacement and ship it at no charge. The damaged piece does not need to be returned.

What is the gift card policy?

An unused gift card can be refunded within 14 days of purchase. Once any part of the balance has been used, the gift card cannot be refunded.

The Canvas

What is the canvas made of?

The canvas is organic cotton, and the inks are archival and GREENGUARD Gold certified for low emissions. A piece can hang in a bedroom or a child's room without concern.

Do I need to frame it?

Each canvas is gallery wrapped over its frame, and the hanging hardware is fitted to the back before it ships. There is no framing or assembly to do. A floating frame is available if you would prefer one.

How do I care for it?

Dust it with a dry cloth when it needs it, and keep water and cleaning products away from the surface. Direct sunlight fades any print over the years, so a wall out of hard sun is best. If the canvas ever loosens, the corner wedges can be tapped to draw it tight again.

Payment

Which payment methods do you accept?

Visa, Mastercard, American Express, Discover, JCB and Diners Club, as well as Apple Pay, Google Pay, Shop Pay and PayPal.

How many cards can I use on one order?

One credit or debit card per order. A gift card can be combined with it.

Why is Apple Pay not showing?

Apple Pay appears in Safari when you are signed in to iCloud on a device that supports it. On other browsers or older Macs it may not show.

Still have a question? Email support@seembols.com. A real person answers every email, usually within a few hours.